Jira Service Desk Api Create Request

Spin up new services with jira service desk s intuitive codeless setup and configuration.

Jira service desk api create request.

Request forms in jira service desk are set up as request types go to the project settings of your service desk project and select request types. How to create service desk customer using jira rest api. Deliver exceptional it service fast. Jira versions 8 4 and later.

Over there you can associate a new request type with an underlying issue type select an icon title and description for your form configure fields and so on. How does create an issue differ from raise a request in jira service desk. First you need to decide which project to use. Creating an issue using the jira rest api is as simple as making a post with a json document.

Here is a screenshot of postman request. How to create service desk customer using jira rest api. As the jira service desk architect i am intrigued to learn more about about what type of rest apis people would like and what use cases you are trying to satisfy and how they are more specific to jira service desk than the current jira public rest api. Provide it service and support without the cost and complexity of traditional itsm solutions.

Give your project a name. Choose projects and select a project or choose view all projects to visit the projects directory. Like people like this. The create button in your jira menu bar creates a jira issue not necessarily a jira service desk issue to change jira issues into jira service desk issues you need to manually select an request type for the field customer request type.

Break things down into smaller chunks such as get help with printers or get wi fi access. We automatically generate a project key. Kasun jan 26 2015. The jira service desk rest api uses pagination to conserve server resources and limit the size of responses.

I need to create jira customers via jira rest api. Our affordable and transparent pricing lets you get started quickly and deliver value fast. To view a list and choose from other templates select change. Everything looks fine according to the documentation.

This is generally the best option for teams who want to get started quickly and teams who don t want to manage the technical complexity of hosting themselves. Pagination is enforced for methods that could return a large collection. When you make a request to a paged api the response will wrap the returned values in a json object with paging metadata as follows. Select create project top right.

To create an issue you will need to know certain key metadata like the id of the project that the issue will be created in the id of the issue type and which fields to fill. Think about how your customer would write a request for example order a new monitor over submit a hardware request. With the jira service desk cloud we host jira service desk in the cloud for you and set up your instance instantly after a 7 day free trial subscription pricing is month to month. How to create a request form.