Jira Service Desk Queues

You can use the preconfigured queues in your service desk or you can create your own custom queues.

Jira service desk queues.

While this app has features specific to jira service desk the app is technically available across the whole jira instance. In this tutorial robin talks about setting up queues within jira service desk. Our affordable and transparent pricing lets you get started quickly and deliver value fast. For example if you have jira software 50 users and jira service desk 10 agents on the same instance you pay the 50 user price for apps note.

Deliver exceptional it service fast. This is one of the three extra layers and elements that the service desk brings to your normal jira project. Filters dashboards apps create dashboards apps create. A clock on the issue indicates the time until your team s next target is due.

Spin up new services with jira service desk s intuitive codeless setup and configuration. As an agent you can see how many issues are in each queue and switch between queues to work on the right issues at the right time. While this app has features specific to jira service desk the app is technically available across the whole jira instance. For example if you have jira software 50 users and jira service desk 10 agents on the same instance you pay the 50 user price for apps note.

You can drag and drop your queues in the sidebar to order them or edit a queue to change its name requests filtered and columns that appear. Queues are normally sorted by a service level agreement or goal for your team s service interactions. Queues can be edited in your service desk. However jira service desk queues allow you to automatically triage and prioritize issues for them.

Agents do not have the permissions to add new queues or configure existing ones. If you want your team to focus on requests that must be completed by next week for example you can set up a queue that only contains requests with a set due date.